The Five Factors of Operation Management Essay Example for Free

The Five Factors of Operation Management Essay 1.0Executive Summary There are four operation objectives in Penang Mutiara which is quantity, speed, dependability and flexibility. Quantity is the number of goods or services. This article, I illustrate the way the hotel management, strategy and long-term strategy to promote the hotel. 2.0 Introduction Mutiara Beach Resort Penang heralds a new standard for Asian resort hotels. Located on a prime beachfront at Teluk Bahang, otherwise known as the glowing bay, it nestles in 7.3 hectares (18 acres) of landscaped tropical greenery. All 438 of its spacious rooms enjoy sea and garden views. Here in this paradise of comfort and luxury, it has been claimed that nothing is unusual. The name Mutiara means pearl and is also a term of endearment in the Malay language. A perfect description for an extraordinary resort with a lively Malaysian personality. Manned by a team of innovative and experienced staff, Penang Mutiaras service reflects Meritus Hotel Resorts efficiency and tradition of friendly hospitality.[1] 3.0Competitve Priorities of the Organization and Business Level Strategy This part of the strategy used to manage stress Wernie Pearl Hotel in Penang. How to implement the strategy, and making the hotels long-term strategy. 3.1 Make sure that the way he manages the hotel is appropriate to the way it competes for business Penang Mutiara, being one of the most prestigious hotels in Penang, has managed to secure a foothold in this lucrative and highly competitive environment. Wernie has the vision and very clear focused beliefs about the importance of running an effective operation where customers have every right to demand for first class service which they are obliged to provide for. For get a biggest development and get more success, Penang Mutiara has to: Expand its business in other areas to acquire more market shares against other high-class and strong competitors in the whole Asia region, or even in the world. Offer the differentiation, high standard quality and characteristic hotel services, and comfortable environment for customers. Pitch itself as an up-market end hotel business that targets customers are those who are high income and high consuming individuals, and the high class business and political unions or organizations. 3.2 Implement any change in strategy Through concessions and travel companies, marine theme park and Wildlife Park and other business alliances, film companies, golf or car clubs, hotels, is tourism, entertainment, commercial exploitation, and a set consisting relaxation. Complete basic services such as transport line services; wireless Internet access. A variety of services, such as the provision to meet different customers different needs of holiday travel package; season meeting market different packages; a variety of food types. The registration form and who can provide more free services or the price of the latest promotions and receive a loyal member of the consumer. Expand existing business to developing e-business; alliance other hotels in other areas. 3.3 Develop his operation so that it drives the long-term strategy of the hotel Building and developing hotel website, including introduction of hotel services, traffic map, resource and promotion information, booking on line, requirement and feedback of customer, online payment; Develop Statistical Process control (SPC) for measuring the service quality, rates of customers satisfaction and complaint, cost controlling, deciding for new services which match with customers changing demands; Develop a top-down strategy to reflect what the hotels vision and mission, changing strategies, requirement. Building an automatic system to improve reliable and speed that ensuring JIT for collecting correct information of customer requirement, conveniently e-pay, delivering and exchanging information for corresponding with each departments, ensuring security; Offer continual training for staff to improve the standard quality of services, English and foreign languages speaking, handling these new automatic system and internet using; Adding the advertisement through TV, internet, high-income reader journal or fashion magazines and newspaper; Keeping and developing a high standard quality and low cost supply chain which including ensuring purchasing at the right quality, fast delivery, retaining flexibility, right prices; collecting and utilizing resources form internet or global; building physical distribution management and internet; keeping a high quality materials; building a good relation ship with suppliers. 4.0 How five performance objectives might have internal benefits? 4.1 Quality Quality is placed first in our list of performance objectives because many authorities believe it to be the most important. There are two important points to remember when reading the section on quality as a performance objective. The external affect of good quality within in operations is that the customers who ‘consume’ the operations products and services will have less (or nothing) to complain about. And if they have nothing to complain about they will (presumably) be happy with their products and services and are more likely to consume them again. This brings in more revenue for the company (or clients satisfaction in a not-for-profit organization). 4.11 Quality increases dependability Good quality leads to stable and efficient processes that less mistake, easy for coordination for matching the standard of processes, dependable and advanced equipments and tools to use adds dependability for internal customers,. 4.12 Quality reduces cost It reduces cost for Mutiara due to it is fewer the chance to make mistakes. First it saves the time to sort out the problem, redoing or correcting mistakes, or to reducing confusion or irritation for each people; second, it also reduces the labor cost. Dispelling some serious troubles or problem always needs more staffs or more time to do it, thus, it results in the labor cost added, such as part-time salary, overtime compensation. The more minimizing mistake, the more minimize the excess labor costs to pay for doing excess works; third, less mistake and using top-class and durable materials also result in saving expenditures such as maintaining fee, cost of materials resulted by mistakes , transporting fees, and other excess expenditures. 4.2 Speed Speed is a shorthand way of saying ‘Speed of response’. It means the time between an external or internal customer requesting a product or service, and them getting it. Again, there are internal and external affects. Externally speed is important because it helps to respond quickly to customers. Again, this is usually viewed positively by customers who will be more likely to return with more business. Sometimes also it is possible to charge higher prices when service is fast. The postal service in most countries and most transportation and delivery services charge more for faster delivery. 4.3 Dependability Dependability means ‘being on time’. In other words, customers receive their products or services on time. Externally (no matter how it is defined) dependability is generally regarded by customers as a good thing. Certainly being late with delivery of goods and services can be a considerable irritation to customers. Especially with business customers, dependability is a particularly important criterion used to determine whether suppliers have their contracts renewed. So, again, the external affects of this performance objective are to increase the chances of customers returning with more business. Internally dependability has an affect on cost. See the figure below: [pic] 4.31 Dependability gives stability Dependability fixes the time and costs overcoming the disruption, enhancing the trust for planning works and collaborating with each operation. 4.31Dependability saves money Ineffectively arrangement will translate extra cost. Reliability arrangement reduced duplication of resources or inputs left some unused resources to maintain or increase storage costs, labor costs or opportunity costs. 4.4 Flexibility This is a more complex objective because we use the word ‘flexibility’ to mean so many different things. The important point to remember is that flexibility always means ‘being able to change the operation in some way’. 4.4.1 Flexibility saves resources According to the specific conditions of the objects or actions and resources re-arrangements can sometimes prevent the unnecessary duplication of planning, consumption and use of resources, such as time, capital, labor, the traditional way of doing things to do. 4.4.2 Flexibility increase speed of response Being able to give fast service for customers depends on the operation being flexible. Flexible operations speedily transfer extra skilled staff and equipment to the urgent conditions and emergencies will provide the fast service with other operations needs. 4.5 Cost Cost means do things cheaply. To Mutiara hotel, it means keeping an appropriate cost for keeping the operations effective running. All of other objectives affect cost. Flexible operations leads to quickly make changes or decisions for changing conditions and overcomes disrupting the other operation. Flexible operation inside can also change tasks timely without wasting time and capacity. Speedy operations cuts down the in-process inventory level and also saving the cost of administrative overheads. High-quality operations prevents wasting time, re-do things, or flowed service which would be inconvenient for internal customers. Dependable operation protects the normal orders dont be confusion by any unwelcome surprises on internal customers. It ensures delivery exact and reliable. This limits uneconomical disruption and improves the efficiency of micro operations. 5.0 Conclusion Penang Pearl article Wernie hotel management business management model is a typical example. we can find a companys operating performance on quality, speed, reliability, flexibility, and cost five goals. And how to use the correct management and planning strategy to manage the company more perfect. The operation objective is the way how the hotel operates on certain intention. Usually these objectives are used to cover mistakes or to solve problems within the hotel premises. Especially when the objectives is to meet the customers needs. The action that is taken is the way to solve the problems of certain criteria will be trained to the staff of the hotel.

Role Models in The Odyssy Essay -- Homer

Role models come in all shapes and sizes. In the epic poem The Odyssey, written by Homer, Odysseus faces many challenges in which he has to use certain traits of his to overcome his problems. Odysseus is a good role model because he is brave, intelligent, and unwavering. One of Odysseus’ traits is bravery. One example of Odysseus’ bravery is when he injures a Cyclops that is 5 times his size, â€Å"I drew it from the coals and my four fellows/ gave me a hand, lugging it near the Cyclops/ as more than natural force nerved them, straight forward they sprinted, lifted it, and rammed it/ deep in his crater eye. 329-332† This quote shows how brave Odysseus and his men are to face the Cyclops. Odysseus was intelligent to think about this idea, but he was brave for actually following through and doing it. Odysseus was also brave for fighting Penelope’s suitors even when he was outnumbered, â€Å"Now shrugging off his rags the wiliest fighter of the islands/ leapt and stood on the broad doorsill, his own bow in his hand/ he poured out at his feet a rain of arrows from the quiver/ and spoke to the c...

The Role of Madness in Joseph Conrad’s Heart of Darkness

The novella Heart of Darkness was written by the British novelist Joseph Conrad and appeared, before its publication in 1902, as a three-part series in Blackwood’s Magazine. This frame tale or â€Å"story within a story† follows the lead character Charlie Marlow as he describes his adventures to a group of men aboard a ship. It also tells of an earlier event in Marlow’s life, at a time when he was working as a steamboat captain in a country whose name is not specified in the book. The story provides readers with a glimpse into the mind and soul of Marlow as he travels through the literal â€Å"Heart of Darkness† and comes face-to-face with the atrocities of racism and slavery. Marlow’s predecessor, the government-employed ivory agent Kurtz, dominates the natives through violence and coercion. When the two men finally meet, Marlow recognizes in Kurtz a mere shell of a man, the substance and soul of which has been devoured by the contempt of his own morals. This realization propels Marlow to scrutinize his own virtues and to decide whether or not to compromise them for the sake of wealth. The novella revolves around three central themes: â€Å"the hypocrisy of imperialism, madness as a result of imperialism, and the absurdity of evil† (http://www.sparknotes.com/lit/heart/facts.html, 2006a). In Heart of Darkness, madness is closely associated with the concept of imperialism. In the text, Africa is presented as a cause and catalyst for diseases of the body and of the mind. Madness also serves two functions in the novella. First, it functions as â€Å"an ironic device to engage the reader’s sympathies† (http://www.sparknotes.com/lit/heart/themes.html, 2006b). As Marlow is informed from the beginning, the ivory agent Kurtz is â€Å"mad†. However, as the story unfolds, it becomes apparent that this madness is relative; that madness in the context of the setting in which the characters move is quite hard to define. This causes the reader to develop a feeling of sympathy towards Kurtz and a sense of doubt and mistrust towards the Company. It also propels Marlow, who was initially suspicious of Kurtz, to sympathize with him. Madness also serves to create the â€Å"necessity of social fictions† (http://www.sparknotes.com/lit/heart/themes.html, 2006b). Even though rationales and social norms are strewn throughout Heart of Darkness, they are ultimately proved to be utterly false and even causative of evil. However, they are indispensable in the quest of providing a sense of personal security and harmony among groups. In Heart of Darkness, madness is the result of having been detached from one’s own social realm and being permitted to become the lone arbitrator of one’s own actions. Therefore, madness is associated not only with supreme power and moral genius but to man’s primary and deep-seated imperfection: the character of Kurtz answers to no one but himself, and this proves too much for any one person to tolerate. In Heart of Darkness, Kurtz proves unable to resolve the contradictions between his own moral beliefs and cultural assumptions and subsequently sinks into madness when he begins to identify with the natives. Marlow says that Kurtz had gone mad because his soul â€Å"Being along in the wilderness,†¦ had looked into itself, and by heavens! I tell you, it had gone mad.† (http://web.cocc.edu/cagatucci/classes/eng109/HeartSG.htm). This is in contrast to Kurtz’s nature of being power-hungry. The madness begins when Kurtz, who is mad with power provided by his absolute control over his domain, begins to succumb to the lure of the wilderness and the native people. He goes mad when his greed clashes with his growing affinity towards the natives. The subsequent moral dilemma proves too much for him. Marlow, in his recounting of his adventures, says that the moment of the native ceremony was the moment when he realized that Kurtz had gone mad when he went alone into the wilderness, when his spirit had been left alone with itself. Marlow recognizes that Kurtz is under the spell of the wilderness and tries to understand what had drawn Kurtz into â€Å"the edge of the forest†¦ towards the throb of drums, the drone of weird incantations;†¦ beguiled his unlawful soul†¦ beyond the bounds of permitted aspiration† (http://web.cocc.edu/cagatucci/classes/eng109/HeartSG.htm). Marlow, who is uninterested with wealth or advancement in the Company, is focused chiefly on keeping his sanity amidst the madness in his surroundings. Nevertheless, his experiences leave him broken and distressed. The physical and mental torment he was forced to endure proved to be too much for him. Through Kurtz, Marlow had been drawn into the horror as well. When Kurtz says his last words, â€Å"The horror! The horror!† (http://web.cocc.edu/cagatucci/classes/eng109/HeartSG.htm), Marlow was forced to face death. The experience leaves him bewildered and disturbed. He tells the group that when the natives buried Kurtz, they had almost buried him as well. When he returns to the city from which he came, Marlow finds the people there stupid and he continues to dwell on Kurtz and the remnants of the life Kurtz had left behind. When he goes to visit Kurtz’s fiancà ©, he feels the presence of Kurtz’s spirit entering the house with him. As Marlow proceeds into the fiancà ©Ã¢â‚¬â„¢s house, he imagines the natives dancing around their ceremonial fires, and hears Kurtz’s voice discussing ivory. Madness, as a theme in Heart of Darkness, serves to reinforce the fact that when given absolute power over himself and those under his influence, man is susceptible to his own dark nature. Work Cited Conrad, J. (1899). Heart of Darkness. In Davis, et. al. Eds. (1995). Western Literature in a World Context Volume 2: The Enlightenment throughout the Present. New York: St. Martin’s Press. Retrieved from on November 15, 2006. Sparknotes. (2006a). Heart of Darkness Study Guide. Sparknotes: Today’s Most Popular Study Guides from Barnes & Noble. Retrieved from on November 14, 2006. Sparknotes. (2006b). Heart of Darkness Study Guide: Themes, Motifs and Symbols. Sparknotes: Today’s Most Popular Study Guides from Barnes & Noble. Retrieved from on November 14, 2006.

EMA 23 5 14 Essay - 1323 Words

How does society shape people’s lives? The aim of this essay is to explore how society shapes people’s lives. The meaning of the word â€Å"shaping† in this context means to â€Å"influence or affect† (The Open University, 2013, YO32 p 29). This essay will focus on Childhood: Body image and stress related eating disorders, from Block 4, Unit 3 and Psychology: Social influence, happiness and natural and synthetic happiness from Unit 5. Society has shaped us to embrace a rather different body image to that of 100 years ago to the point where being slim is now considered the norm (The Open University, 2013 Unit 3, 3.2). There has been a shift from the plumper body image seen in paintings dating back to the 19th century, to the ultra slim catwalk†¦show more content†¦The evidence suggests the Press may be partly to blame, and that society is ignoring a cry for help. Quoted in the Daily Telegraph (Jardine, 2013), Kate Moss said nothing tastes as good as skinny feels – comments like this add fuel to the argument. Worries about physical appearance lead to low self-esteem and a need to control weight, which may lead into a cycle of depression and a further loss of confidence (NIMH) (n.d.). Eating habits have changed significantly in the post war period (Young’s, 2004). Young’s points out that these changes in eating habits and the abundance of food now available, in part due to the role played by supermarkets, fast food outlets and the growth in international travel, could also be having a detrimental effect on body image. The World Health Organisation (WHO, 2004) reports 10% of children are overweight lending support to the argument that body image in the media may influence the young. Eating disorders such as AN and BN are attempts by young people to be in control of the way they look and are portrayed by society, which may influence their happiness. The influence of our social roles within society, whether in our work or home lives, will affect our happiness in our individual roles (The Open University, 2013 p47). Influences on happiness and unhappiness may include factors such as being in employment, strong family support, a goodShow MoreRelatedInterim Internship Report34088 Words   |  137 Pageswhich would be used for the technical analysis for the determination of entry points is as follows: TECHNICAL TOOL USED | TIME PERIOD | ANALYSIS TIME PERIOD | NO. 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